Support
Need help with QUIPI Skin? Write to us and we'll get back to you.
Email us at quipi@quipiapp.com
We reply on business days, usually within 48 hours. Tell us what's happening and, if you can, which phone you use the app on.
Frequently asked questions
How do I cancel my subscription?
Subscriptions are managed by your store, not inside the app.
- iPhone: Settings → your name → Subscriptions → QUIPI Skin → Cancel subscription.
- Android: Google Play → your profile picture → Payments & subscriptions → Subscriptions → QUIPI Skin → Cancel.
After cancelling you keep access until the end of the period you already paid for.
I changed phones. How do I get my subscription back?
Open the paywall in the app and tap Restore purchases, top right. You need to be signed in with the same App Store or Google Play account you bought with.
How do I delete my account and my data?
In the app: Profile → Delete account. This removes your account, your analyses and your photos. You can also ask us by email, or use this page.
What happens to my photos?
They are used to generate your analysis and you can delete them whenever you want. The details are in our Privacy Policy.
Does QUIPI Skin replace a dermatologist?
No. It is a cosmetic skincare app: it is for guidance only and does not replace a professional assessment. If you have a medical concern, see one.
Something isn't working
Email us with what happens, on which screen, and your phone model and app version (shown in Profile). That helps us find it much faster.